Terms and Conditions - House Clearance Reading
Welcome to our House Clearance services in Reading. Before engaging our services, it's essential to understand our terms and conditions to ensure a smooth and transparent experience.
Booking and Scheduling
To secure a booking, customers must provide accurate information regarding the property and the extent of clearance required. Appointments are subject to availability and are confirmed upon receipt of a deposit.
Deposit and Payment Terms
A deposit of 25% of the estimated total cost is required at the time of booking to confirm the appointment. The remaining balance is payable upon completion of the service, either by cash, credit card, or bank transfer.
Service Terms
Our house clearance services include the removal of unwanted items, disposal of waste, and cleaning of the cleared areas. We strive to handle all items with care and ensure environmentally responsible disposal.
Scope of Services
- Removal of furniture and appliances
- Disposal of hazardous materials
- Cleaning and tidying up post-clearance
Additional Charges
Additional fees may apply for services beyond the standard scope, such as demolition, recycling of large quantities of materials, or disposal of hazardous items. These charges will be communicated and agreed upon before proceeding.
Customer Obligations
Customers are responsible for ensuring that access to the property is available on the scheduled date and that all items to be cleared are accessible. Hazardous or illegal items must be declared prior to service to avoid any legal complications.
Liability and Insurance
We are fully insured to cover any accidental damage that may occur during the clearance process. However, we are not liable for pre-existing damages or items of sentimental value that are not declared.
Cancellation Policy
Cancellations must be made at least 48 hours in advance. Failure to do so may result in forfeiture of the deposit. In cases of emergency or unforeseen circumstances, we will work with customers to reschedule at the earliest convenience.
Dispute Resolution
Any disputes arising from our services should be addressed promptly by contacting our customer service team. We aim to resolve issues amicably; if necessary, disputes can be escalated to a mediator for fair resolution.
By engaging our services, you agree to abide by these terms and conditions, ensuring a professional and efficient house clearance experience in Reading.